Serviced Club Ltd
Booking terms
These terms apply to stays at Priory Row Cottages (3–6 Priory Row, Coventry CV1 5EX) and Swanswell Gate (Hales Street, Coventry CV1 1JA) booked directly on servicedclub.co.uk, by phone or by email. Last updated 1 October 2026.
Rates and cancellation
When you book you can choose one of two rates. The rate you pick is shown on your booking confirmation.
Flexible
Free cancellation
- Cancel free of charge up to 7 days before your arrival date.
- We take your card details when you book. The full price is charged when free cancellation ends, 7 days before arrival.
- If you cancel within 7 days of arrival, or don't arrive, the full price is charged.
Non-refundable
Lowest price
- Save 12% compared with our prices on Booking.com.
- The full price is charged when you book.
- No refund if you cancel, change your dates or don't arrive.
"7 days before arrival" means before 16:00 UK time seven days before your check-in date. Refunds go back to the card you paid with and usually reach you within 5–10 working days. If you need to change dates, contact us and we'll help where we can, subject to availability.
Payment
- We accept Visa and Mastercard. Payments are processed securely by Stripe; we never see or store your full card number.
- Prices are in pounds sterling and include all cleaning and linen. There are no booking fees.
- Your card statement will show SERVICED CLUB STAY.
Arrival and departure
- Check-in is from 16:00 to 21:30. Please let us know your expected arrival time.
- Check-out is by 11:00.
- Entry is by door code. We send your code and directions before arrival.
- We need a mobile phone number for every booking so we can reach you on the day.
Guests and children
- The lead guest must be 18 or over and must be staying at the property.
- Children of all ages are welcome. Children aged 2 and under stay free in a cot; cots are free on request, subject to availability.
- Children aged 3 and over count as guests towards the maximum occupancy.
- Extra beds are not available. Each house can only be occupied by the number of guests shown for it.
House rules
- No smoking or vaping anywhere inside the properties.
- No parties or events. We do not accept hen, stag or similar groups.
- Pets are welcome. A pet charge may apply; please tell us when you book.
- Please be considerate of neighbours. These are historic, listed buildings in the city centre.
- Priory Row has its original narrow, steep staircases. If anyone in your group has mobility needs, please speak to us before booking.
Damage and loss
You are responsible for the property during your stay. If there is damage beyond normal wear and tear, missing items, smoking in the property, or extra cleaning is needed, we may charge the reasonable cost to the card used for your booking. We will always contact you first and share evidence of the cost.
Longer stays
We welcome stays of up to 90 nights, including business and relocation stays. Contact us for weekly and monthly rates.
If something goes wrong
If anything isn't right during your stay, contact us straight away so we can fix it. If we have to cancel your booking for reasons outside our control (for example a serious maintenance problem), we will offer you an alternative property or a full refund.
Your information
We use your details only to manage your booking and stay, and to meet our legal obligations. We don't sell your information.
Contact
- Phone07553 169605
- Phone07984 399399
- Emailbookings@servicedclub.co.uk
Serviced Club Ltd. Booking direct on this website means these terms apply. Bookings made through Booking.com or Airbnb follow the terms shown on that site.